Before contacting us, please take your time to read through our FAQs which may provide the answer to your questions. If you cannot find your answer and want to get in touch then please email: firstname.lastname@example.org or call (504)294-4334
When will my order arrive?
Playing cards are shipped 1-2 Days after your order has been placed. Apparel products are generally shipped from our own partner's warehouse and can take from 1 to 2 weeks once dispatched for the items to reach you, though we've been seeing much quicker shipping times recently. We urge you to please allow this time before contacting us.
Shipping time is typically dependent on how long customs takes, which can vary from country to country.
We offer a Money Back Guarantee if your item is not with you after 14 business days from dispatch.
Has my order been shipped?
Orders are generally dispatched within 1-4 business days, sometimes sooner. You will receive a dispatched email when your order has been dispatched, please check your SPAM/Junk box just in case it slips in there. If you cannot find your dispatch email or think you may have deleted it, contact us on email@example.com and we can give you real time information on whether your order has been dispatched or not.
My arrived broken or damaged what are my options?
If your product is damaged then please take photos and send them to us on firstname.lastname@example.org. We are not responsible for any damages to boxes, cases or other packaging. We always make sure we sufficiently protect the product. However it's the carriers responsibility to handle them with care, we have no control over this.
How do I cancel or change my order.
We always try our best to cancel your order, however if your order has already been shipped or processed then we cannot cancel your order. If you would still like to cancel for a refund a 30% restocking fee will be applicable.
If you would like to change your order then please do contact us ASAP. We will try our best to accommodate any changes providing your order hasn't already been shipped. If your order has been shipped then we will not be able to change the order.
My order is still not here please help?
Firstly, please do not worry it is on it's way. If you order has taken longer than 2 weeks days from dispatch then please contact us and we will look into it for you. We urge you to please allow this time before contacting us. We offer a Money Back Guarantee for this or will have your order resent.
I put the wrong address for my order, can I change it?
If you have put in the incorrect delivery address on your order then please contact as ASAP. If your order hasn't been shipped or processed then we can update your delivery address no problem. If the order has been shipped or processed then unfortunately there is nothing we can do.
Why did I not receive a confirmation email after placing the order?
There's a good chance that our email has ended up in your SPAM/JUNK folder so please do check there. If you would still cannot find it and would like it resent then please do let us know.
I was charged more than what the product was advertised?
All of our products are processed in USD. The price may be shown in your local currency when browsing but once you checkout in will revert into USD. Any additional charges you may see on your bank statement will be applied by your bank due to conversion fees and not us. Also, any import/customs duty or VAT is liable with you (the customer) and not us (Newtral Groundz).